Nonviolent Communication and Conflict Management

A recent disagreement or conflict that I experienced recently happened at work. The incident occurred during our schedule staffing period. The Health coordinator had question whether a child needed to have medicine present on site based on his physical form. The child in question was in his second year in the program and needed medicine on site the previously year before. Now the doctor had signed the new physical form stating that the child needed an asthma action plan and medicine on site. According to the health coordinator the doctor has marked “no” in the place where it state “does the child need medication at school”. Now the asthma action plan was already filled out and on site. The confusion came in when the teacher and the case manage as well indicated that the child does have to have medicine at school and not having it on site will be a mistake. The Health coordinator is a person who think that she is right no matter what and what she says goes, she even reach the point where she took the child physical form and pointed it directly in my face. After a brief pause I ask her to back that paper out of my face because I could see as well as read without the paper been in my face. Because she begins talking defensive I quickly went in the defensive mold. As a result of this class if this would occur again I would implement the principles of NVC and the 3R’s strategies to have a smoother transition. The strategies that I will apply as a part of communicating with others would be listening, showing respect, been responsive.